12395 World Trade Drive
FIG Marketing are a group of marketing consultants who have a "book" (or set) of businesses that they help with their marketing. We help them build new sites, edit their existing site, get quotes for custom work, etc.
The normal support queue and line has not worked for them in the past so they have a direct contact that they talk with to communicate their requests. They have a biweekly phone call with their FMG point of contact to go over any outstanding requests as well as to inform FIG of any new features that are available to them. The current point of contact is Terence.
The most common people reaching out from FIG are Monica Breeding and Kaylea Bequeath. There are other marketing consultants that might reach out but these two are the most common/prominent.
They are marked as a Reseller in the CMS. Adding FIG as the Reseller would grant access for FIG to go into their dashboard. It also unlocks their features such as Syndicated Blogs. If FIG wants the advisor added to the dashboard, this means that they want FIG to be marked as the Reseller.