12395 World Trade Drive
Alright, you are getting on the phones...but what do I say?
Have no fear. Here are some helpful tips to help you on your adventures on the phone. A good reference that we have is how Platinum answers their phone. Check out the Platinum Greeting Example to get a feel of how we want to answer the phone.
To listen into someone's calls for training purposes, grab your headset or a free headset and do the following:
Shoretel Phone Troubleshooting
Shoretel Password Reset
To set someone up with a phone or if you have further issues, start an IT ticket via Spoke.